If any TrueLocal user sees a review or comment they think is inappropriate, unfair or suspicious, they can click the 'Report' flag which appears on every review.
If a premoderated review is reported, it will be removed immediately, until it is moderated. If the moderators decide it meets all of TrueLocal's review guidelines, they'll display it again on the website.
However, True local won't immediately remove reported reviews or comments that have already been moderated. In this case, the review will be reassessed, and if the moderation team agree the review or comment is inappropriate, they'll remove it. If they decide it meets all of True Local's review guidelines they'll leave it on the website.
If you wish to discuss a particular review with us after that, please contact us through this form.