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How should businesses handle negative reviews?

It's impossible to keep all customers happy all the time, so here are some tips for dealing with negative reviews:

  • If you want to respond to the reviewer, add a comment under their review explaining your side of the story.
  • Encourage other clients to review your business – lots of good reviews will quickly outweigh a poor review.
  • If you’re a paying advertiser you can select your favourite review to appear at the top of your reviews and on the search results page.
  • Your most recent reviews appear first, so any older reviews will be pushed towards the bottom of the page.
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