How should I handle negative reviews?

It’s impossible to keep all customers happy all the time.

Here are some tips for dealing with negative reviews:

  • Respond to the reviewer: offer a solution to the customer or add a comment under their review explaining your side of the story.
  • Encourage other clients to review your business – lots of good reviews will quickly outweigh a poor review. The most recent reviews appear first, so any older reviews will be pushed towards the bottom of the page.
  • If you’re a paying advertiser you can select your favourite review to appear at the top of your reviews and on the search results page.
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